Listening Fundamental #3—
Reflecting Feelings
Reflecting feelings is the skill of capturing the speaker’s emotion or sentiment and restating it, in nonjudgemental terms, back to the speaker.
Reflecting feelings is a way to demonstrate that you are aware of the emotion behind what is being said, not just the content of what is being said. It is also a way to validate your impressions, which could be inaccurate and cloud your ability to truly hear the speaker’s intentions or frustrations.
*Note: The Game Plan refers to the Application Activity
Deeper Dive Video 2.3.2 The Emotional Intelligence Factor
Application Activity: Request a colleague you are working with to send you a Goal or Task from the LeadershipGenius App. During your next One on One meeting with them, focus on how they are feeling about the goal or task they are working on. Be sure to Reflect their feelings about the goal or task in nonjudgmental terms. Clarify what their specific feelings are in relationship to the goal or task they are working on as a means to help them indentify their confidence and motivation toward the goal or task.
