Listening Lab—Feedback Checklist
Provide the listener with feedback that will reinforce what he or she does well and redirect the person on what he or she needs to do better.
Did the Listener…
Attend to Nonverbal behavior?
- Face Smiles; friendly nodding
- Eyes Direct contact; steady gaze
- Arms Relaxed and open
- Hands At rest; relaxed and open
- Legs Uncrossed and crossed toward you
- Body Angle Upright or direct toward you
- Tone of voice Responded with moderate volume and rhythm
Ask questions:
Open-ended
Clarifying/checking for understanding
Prompting
Closed-end
Leading (controlling)
Reflect feelings?
How? What words were used to describe the other person’s feelings?
Paraphrase?
Where appropriate, restated the speaker’s words to demonstrate understanding
Paraphrased without personal bias
Summarize?
Provided a capsule summary in order and sequence of topic
Took notes
The listener could and/or should do less of
