NEXT: 1.2 LISTENING RELATED TO GOALS
Understand the role Listening plays in the evolution of a goal.
Lis-ten-ing
1. To make an effort to hear something
2. To pay attention, heed
Effective listening means using specific verbal and nonverbal behaviors that leave the speaker and listener with a firm belief that the words spoken were accurately communicated and heard.
Moment of Truth…Do I Tend To…
Listen to Me?
- To father information to build my own case, confirm my own beliefs, or defend my point of view
- To solve problems, give advice, or fix things
Listen to Others?
- To learn and understand the other person’s point of view
- To help the other person move forward and encourage self-reliant problem solving
